Refund policy
Last Updated: October 8, 2026
At Pretty Saints Boutique, every order is carefully reviewed and inspected before it is shipped.
Because our products are hair and beauty items, all sales are final and we do not offer refunds.
If there is an issue with your order, Pretty Saints Boutique may assist with an eligible exchange in accordance with the policy below.
Exchange Eligibility
Exchange requests must be submitted within 7 days of delivery.
To request an exchange, please contact us at info@prettysaintsboutique.com and include your order number and clear photos of the item and the issue.
To be eligible for an exchange, the item must:
- Be unused and uninstalled
- Be in the original condition in which it was received
- Remain in its original packaging
- Not be cut, colored, bleached, washed, chemically processed, or otherwise altered
Please do not install, wash, cut, color, bleach, or otherwise alter the hair before inspecting it and determining that you are satisfied with the product.
Approved customers will receive return instructions from Pretty Saints Boutique.
All returned merchandise is inspected after it is received. Items that have been used, installed, altered, or returned in an unsuitable condition may not qualify for an exchange.
Exchange Shipping
For an approved exchange, the customer is responsible for the cost of shipping the original item back to an address provided by Pretty Saints Boutique.
We strongly recommend using a trackable shipping service and keeping your tracking information until the exchange has been completed.
Pretty Saints Boutique is not responsible for merchandise that is lost or damaged while being returned to us.
Once the original item has been received and approved, Pretty Saints Boutique will arrange the replacement item and cover the standard shipping cost for the replacement.
Incorrect or Defective Items
If Pretty Saints Boutique sends you the wrong item or you believe your order arrived with a product issue, please contact us as soon as possible at info@prettysaintsboutique.com.
Please include your order number and clear photos so that we can review the issue and determine the appropriate resolution.
Exchange Processing
Once your returned item is received, it will be inspected before an exchange is approved.
Approved exchanges are generally processed within 10– 15 business days after the original item is received by Pretty Saints Boutique.
Additional time may be required if the requested replacement is not currently available.
Tracking information will be provided once the replacement order ships.
Please Inspect Your Hair Before Installation
We strongly recommend inspecting your hair immediately after delivery and before installing, cutting, coloring, washing, bleaching, or otherwise altering the product.
Once hair has been installed or altered, it is no longer eligible for exchange.
If you have any concerns about your order, please contact us before making any changes to the product. We are happy to review the situation and determine the best way to assist you.
Contact Us
For questions regarding returns or exchanges, please contact:
Pretty Saints Boutique
Email: info@prettysaintsboutique.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM, Closed Holidays
Please allow up to 24-48 hours for a response.