Shipping policy

Last Updated: October 8, 2026

At Pretty Saints Boutique, we carefully prepare and inspect every order before it leaves our hands. We understand that receiving your order on time matters, so we work to process and ship orders as quickly as possible while maintaining the quality of our products.

Order Processing

Orders are generally processed within 2–5 business days before being shipped.

Processing time begins after your order has been successfully placed and payment has been confirmed. Processing times may vary.

Once your order has been processed and shipped, you will receive tracking information at the email address provided with your order.

U.S. Shipping Options

Pretty Saints Boutique currently offers shipping within the United States.

Standard Shipping - Estimated delivery: 7–14 business days

Please note that the shipping timeframes above are estimated delivery windows and are not guaranteed delivery dates. Delivery times may be affected by carrier delays, weather, holidays, weekends, or high shipping volume.

Tracking Information

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow up to 24 hours for tracking information to update.

Signature is required at delivery. 

Shipping Delays

Pretty Saints Boutique works hard to meet the estimated delivery windows provided above. However, we are not responsible for delays caused by circumstances outside of our control, including:

  • Carrier delays or service interruptions
  • Severe weather
  • Holidays and peak shipping periods
  • Incorrect or incomplete shipping information
  • Address-related delivery issues
  • Lost or delayed packages while in the possession of the carrier
  • Other circumstances outside of Pretty Saints Boutique's reasonable control

An estimated delivery timeframe does not constitute a guarantee of delivery by a specific date.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your shipping information before completing your purchase. Pretty Saints Boutique is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible at info@prettysaintsboutique.com. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Lost, Stolen, or Delivered Packages

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.

If tracking shows that your package was delivered but you cannot locate it, please contact the carrier and, when appropriate, submit a claim with the carrier.

Pretty Saints Boutique is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. A signature is required at delivery for all packages. 

Custom Wig Orders — SaintsRESERVE

Custom wig orders require additional time for construction and preparation.

Please allow up to 28 business days from the date your order is placed for your custom unit to be completed and delivered.

Custom wig orders may require additional processing time because each unit is prepared specifically for the customer. Pretty Saints Boutique will make every reasonable effort to complete and ship custom orders as quickly as possible while maintaining the quality and craftsmanship expected from Pretty Saints Boutique.

International Shipping

International shipping is not currently available.

Pretty Saints Boutique currently ships within the United States only.

Questions About Your Order

If you have questions about your order or shipping, please contact us at:

Email: info@prettysaintsboutique.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM, Closed Holidays. 

Please allow up to 24-48 hours for a response.